TOTAL DIRECT PRIVACY POLICY
This is our privacy policy and it tells you how we collect and manage your Personal Information. TOTAL DIRECT is committed to protecting the privacy of it’s valued customers at all times. TOTAL DIRECT is bound by the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (“the Act”). TOTAL DIRECT will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.
TOTAL DIRECT may highlight changes to this Privacy Policy on the Website, but we recommend you should check the Privacy Policy regularly for any changes.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.
YOUR PERSONAL INFORMATION DEFINED
When referred to or used in this privacy policy, the term “Personal Information” has the meaning given to it in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and other information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
INFORMATION WE COLLECT AND HOLD ABOUT YOU
We may collect the following types of Personal Information for business sales process:
- Name, mobile, residential, mailing and email addresses;
- Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- Information you provide us through our stores, customer surveys or visits from time to time.
FOR WHAT PURPOSES DO WE COLLECT, HOLD, USE OR DISCLOSE YOUR PERSONAL INFORMATION
TOTAL DIRECT uses, collects and holds your information to better understand your needs and provide you with better service. TOTAL DIRECT also uses, collects, holds and discloses your Personal Information: to complete a transaction, and deliver products and services; to deal with your queries or customer service issues promptly whether by email, telephone or mail.
We may also keep information on your communications with our staff; responding to social media; to keep you up-to-date with promotions, products, services, or events we think would be of particular interest through a variety of channels; for planning, marketing or research purposes; and when recruiting staff. You are able to “opt-out” at any time. Information may also be kept to support your customer experience online and in store and and help us finalise transactions faster.
Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
We do not provide your Personal Information to other organisations for the purposes of direct marketing.
CHANGES TO THIS STATEMENT
TOTAL DIRECT may make changes to this Privacy Policy from time to time and for any reason. Any changes will be published on our website. This policy was last updated on 18 April 2024.
CONTACTING US
If you have any questions about this Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, you should contact the TOTAL DIRECT store that you have been dealing with from our website or contact us at the email below. All requests or complaints will be treated confidentially. A TOTAL DIRECT representative will contact you as soon as possible regarding your request or complaint to discuss your concerns and outline options regarding how they may be resolved.
SECURITY
TOTAL DIRECT is committed to ensuring the security of your Personal Information and we will take all appropriate precautions to protect this information from any misuse, loss or alteration.