1. Conditions of Sale
Please choose carefully as Total Direct Furniture is not responsible if you make a wrong decision or change your mind.
At least 20% deposit must be taken for each order, full amount need to be paid if the order contains any customerized or made by order products.
2. Delivery & Pick ups
2 a) It is your responsibility to check measurements to ensure your goods will fit in intended areas. Total Direct Furniture* is not responsible for goods that have not been measured and subsequently do not fit where intended.
2 b) Prior to handing over goods to you we must satisfy ourselves of your identity. We may require you to produce your driver’s licence, transacting credit card or such other proof as we require to satisfy us of your identity.
2 c) Delivery times quoted by us are approximate only and we are not responsible for any delays.
2 d) Cancellation or rescheduling of delivery by you within two business days of booked delivery date will incur additional charges.
2 e) We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time with sufficient proof of your identity you will be charged for any subsequent delivery.
2 f) Please organise adequate protection for your floors and internal surfaces prior to delivery as we are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.
2 g) Be advised – stairs or any additional handling may incur additional charges.
2 h) Disposal of packaging is available for additional charges. Total Direct Furniture will not be responsible for the removal of any packaging material otherwise.
2 i) Due to OH&S requirements, our store and warehouse staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or materials to transport your goods safely.
2 j) On receipt of your goods (whether via delivery or pick up) inspect your goods carefully. Any damage detected should be immediately reported to us and noted on our delivery/pick up copy. Once you have inspected and accepted your goods we are not responsible for any damage that may subsequently occur including as a result of you loading the goods into transport or you assembling the goods.
3. Payments
3 a) IN STORE TRANSACTIONS
i. For initial deposits/payments: we accept cash, bank transfer, PAYID, Efpos (card payment surcharge applied differ to different card).
ii. For final payment: we require payment in full prior to delivery/pickup. Final payment will be accepted by cash. We will also accept Efpos, bank transfer or direct deposit but this payment must be completed (fully cleared) prior to your delivery/pickup. We do not take payment via manual or telephone transaction using credit card.
iii. Please note we will not release your goods until payment in full has been completed.
3 b) ONLINE TRANSACTIONS
We accept only credit card, PayPal, Zip or Afterpay for online orders; paid in full at time of purchase. For your protection and peace-of-mind, photo identification and any credit card used in transacting may be required on delivery/pick up.
4. Deposits
Unless we stipulate otherwise all:
4 a) in store transactions and orders on finance require a 20% deposit;
4 b) online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.
5. Cancellations
5 a) Cancellation on in store transactions, orders on finance and online transactions will incur a cancellation fee of 20% of the invoice value. *Cancellation on made by order is not allowed*. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
5 b) If for any reason we are unable to supply the goods any monies paid will be refunded to you.
5 c) Please note that under relevant health regulations, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers, mattress etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.
6. Refund Policy
6 a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.
6 b) Please choose carefully however as we do not refund or exchange simply for change of mind or circumstances.
6 c) Any credit card or Eftpos payments made through our Eftpos terminals will be refunded via bank transfer(if surcharge applied at the time , surcharge not refundable). Any other payment will be refunded through the original payment method.
7. Warranties
7 a) We provide the following supplier warranties against defects:
i. Timber and Sofa bed: 1 year structural;
ii. Lounge: 5 year structural on frames; 1 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering; and
iii. Electric Recliners: 2 year on motors and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on lights, USB charges and switches devices.
All other goods sold by us are covered by manufacturers’ warranties (if applicable).
7 b) Defects covered by our supplier warranties will be repaired or replaced at our discretion without cost to you for parts or direct repair labour.
7 c) Our supplier warranties do not cover, and we are not liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Total Direct Furniture for any loss or damage, direct or consequential, is expressly excluded.
7 d) The rights given by our supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under our supplier warranty you should email to totaldirect@hotmail.com. Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.
8. Proof of purchase
To apply for a refund, exchange, repair or claim a warranty, you must be the original purchaser and you must provide clear proof of your purchase by presenting either your tax invoice or receipt. We hold a limited history of orders and are not provisioned to search for archived transactions. Presenting your proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.